Manufacturing
Enterprise Salesforce Integration Hub
API-led connectivity between Salesforce, SAP, and payment gateways.
Sales CloudService CloudMuleSoft Anypoint
Client Challenge
Order status, inventory, and payments were siloed. Customer service agents toggled between five applications, and order updates lagged by up to 24 hours.
Solution Architecture
Ranburg architected an integration hub with idempotent APIs, dead-letter queues, and correlation IDs. Platform Events broadcast order milestones to Experience Cloud and Service Cloud consoles.
Technology stack: REST APIs · Platform Events · SAP IDoc · Stripe
Business Impact
- Sub-minute order status in Salesforce
- 60% reduction in agent handle time
- Zero duplicate payment incidents post launch
Key Outcomes
- OpenAPI catalog for all integration endpoints
- 24/7 monitoring and alerting runbook
- Sandbox data masking for compliance
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